Notifications | User Docs

Last updated: October 20, 2026

Overview

Notifications tell you when something in D3 needs you: an incident assigned to you, a colleague mentioning you, an approval waiting on you, or a queue incident nobody has taken yet. They collect in the notification bell, and they can also appear as a pop-up card in the corner of the screen and as a desktop notification from your browser, so you find out without having to keep checking the bell.

The notification bell open, showing an Assigned to you entry above several queue alerts marked Urgent, with the unread count, Mark all read and the settings icon — **The notification bell, where every notification arrives**

Every notification lands in the bell. Pop-ups and desktop notifications are optional, and each person decides for themselves how much D3 interrupts them.

In short

#	Stage	Where it happens
1	Something needs you	Automatic, no action by anyone
2	It lands in the bell	The bell icon at the top right of every page
3	It pops up, if you have switched pop-ups on	A card in the bottom-right corner
4	You act on it	The card's buttons, or select the entry in the bell
5	You decide how loudly you are told	Pop-up alerts, in the bell

READER NOTE

Screenshots in this article were captured on an internal development site seeded with test data.

The Notification Bell

The notification bell is the list of everything D3 has told you, newest first. It sits at the top right of every page and is where every notification arrives, whether or not it also popped up.

The picture at the top of this article shows the bell open.

On the bell	What it tells you
The count on the bell icon	How many notifications you have not read yet. Above 99 it reads 99+
An entry's title and line beneath	What happened, and to which incident
The coloured label	What kind of notification it is, such as Assigned or Mention. Urgent ones read Urgent instead
The severity badge and incident number	Which incident it concerns, and how severe that incident is
The blue dot	The entry is unread
(×3) after a title	The same notification arrived three times and is shown once
20 of 143 at the bottom	How many entries are loaded. More load as you scroll

Mark all read marks every entry read at once. To mark a single entry read without opening it, use the control on that entry.

READER NOTE

The bell updates while it is open. New notifications appear at the top without a refresh.

Opening a Notification

Selecting an entry takes you to what it is about, and marks it read.

Select the bell.
Select the entry.

RESULT

The incident the notification is about opens in its workspace, and the entry is marked read. A Moved in bulk entry is about a queue rather than one incident, so it opens the incident list on Unclaimed in my queues instead.

What You Are Notified About

These notifications are delivered today:

Notification	When it arrives
Incident <number> : Assigned to you	An incident is assigned to you
Incident <number> : You were mentioned	Someone mentions you on an incident
Incident <number> : Approval requested	An approval on an incident is waiting for you
Form link: expiring soon	A form link is about to expire
Queue alerts	A High or Critical incident is sitting unclaimed in one of your assignment groups. These are covered in Queue Alerts

Pop-up Notifications

A pop-up is a card in the bottom-right corner that shows a notification the moment it arrives, so something important is in front of you rather than waiting in the bell. Any kind of notification can pop up; what decides it is how important the notification is and the threshold you set.

Pop-ups are off until you switch them on. See Pop-up Alert Settings below.

A pop-up card for an incident assigned to you, with a HIGH badge, the incident number, Assigned by Admin User, and Open incident, Acknowledge and Snooze 1h — **A pop-up card**

The buttons on a card depend on what the notification is about:

Button	What it does	Shown on
Open incident	Opens the incident's workspace	Notifications about an incident
Acknowledge	Closes the card and marks the notification read	Notifications that something was assigned to you
Snooze 1h	Holds back pop-ups about that incident for an hour. The notification stays in the bell, and the card comes back after the hour if you have not read it yet and the incident is still open and not taken by someone else	Most cards
Assign to me	Takes the incident	Queue alerts only, see Queue Alerts
The close control (×)	Closes this card only. It does not acknowledge or snooze anything	Every card

READER NOTE

Closing a card does not remove the notification. It is still in the bell, so nothing is lost by dismissing a card you are not ready to deal with.

When several notifications arrive together, only as many cards as your Most on screen at once setting allows are shown. Hovering over the stack fans the rest out.

A stack of pop-up cards fanned out on hover — **A stack of cards, fanned out**

Pop-up Alert Settings

Pop-up settings are yours alone. They decide how much D3 interrupts you, and nobody else's experience changes when you change them.

Turning On Pop-ups

Select the bell.
Select the settings icon in the bell's header. Its tooltip reads Pop-up alert settings.
Select Show pop-up alerts.
Choose how important a notification must be under Pop up for.

RESULT

Notifications at or above that importance now pop up as cards. Everything still arrives in the bell as before.

Until Show pop-up alerts is on, the other settings are visible but greyed out, so you can see what you are opting into before you do.

Setting	What it does	Default
Show pop-up alerts	Turns pop-ups on. Without it, notifications arrive in the bell only	Off
Pop up for	How important a notification must be to interrupt you: Critical only — Fewest pop-ups, High and above, Normal and above — Recommended, Low and above, Everything — Most pop-ups	Normal and above
Dismiss after	How long a card stays, 3 to 60 seconds	8 seconds
Most on screen at once	How many cards are shown together, 1 to 5	3
Keep critical pop-ups until I close them	Critical cards ignore the dismiss timer. Everything else still closes itself	Off
Quiet hours	No pop-ups between the two times you set, in your own time zone	Off, 08:00 PM to 08:00 AM
Play a sound	A chime for critical and high notifications only	Off
Desktop notifications	Lets your browser show the notification when D3 is not the tab you are looking at	Not allowed

READER NOTE

Quiet hours silence the card, not the notification. Everything still arrives in the bell, so nothing is missed. It waits for you.

READER NOTE

Play a sound is set per device. Turning it on at your desk does not turn it on at home.

Allowing Desktop Notifications

A desktop notification is shown by your browser, outside the D3 tab, so you are told even while you work in another window. It appears only when D3 is open in a tab you are not looking at; while you are on the D3 tab you get the card instead, never both.

Desktop notifications are a browser permission, not a D3 setting, so D3 can only ask on your behalf.

Select Allow desktop notifications.
Accept the request your browser shows.

RESULT

The setting reports Allowed. Notifications now also appear outside the browser tab. Selecting one brings D3 to the front and opens the incident.

COMMON ERROR

If the setting reports Blocked., D3 cannot ask again, because browsers allow one prompt only. Turn notifications back on for this site in your browser's own site settings, then return here.

Limits and Constraints

Constraint	Detail
Pop-ups	Off until each person switches them on
Where pop-ups appear	Only while D3 is open in your browser
Desktop notifications	A browser permission. Once blocked, it can only be restored in the browser
Quiet hours	Silence pop-ups only; the bell still receives everything
Sound	Set per device
Surface	New UI

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