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Mentioning Teammates in Notes

Last Updated: October 26, 2026

Overview

Type @ in an incident note to mention a teammate by name. The mention is highlighted in the note.

Mentioning a Teammate

  1. In the incident's Notes widget, select + beside the title.

Adding a note

n01-notes-add.png

  1. In the Add Incident Note window ("Create a new note for this incident"), type @ in the editor. A list of people opens, each with a name and an email address.

The people list

n02-mention-picker.png

  1. Keep typing to narrow the list to matching people, for example @Ch.

Narrowing the list

n03-mention-filtered.png

  1. Select the person. The mention is added to the note, highlighted.

  2. Finish the note, then select Save.

A mention in the note

The Add Incident Note window with a mention inserted in the editor, highlighted, and Save

To leave without adding the note, select Cancel.

For the notification bell and what it tells you about, see Notifications.