Using the <<EmailResponseLink>> Shortcut

LAST UPDATED: MAY 22, 2025

<<EmailResponseLink>> is shortcut used to embed a link within an email body to gather responses. Follow the steps below to create a result similar to the example shown in the image above.

Add a Send Email utility command to the playbook editor.
Fill in the necessary input parameter fields (email body skipped).
1. Input the destination email addresses.
2. Enter an email subject line.
3. Select a reply mode (required).
4. Input, in minutes, the reply due time.

Reply Mode Options

Require Reply: Requires a recipient to submit a reply before the task can proceed.

Require All Reply: Requires all recipients to submit a reply before the task can proceed.

Require Approval: Requires the recipient to approve or deny a request before the task can proceed.

Require All Approval: Requires that all recipients must approve or deny a request before the task can proceed.

First to Approve/Reject: Allows the command task to proceed as soon as the first response, either an approval or a rejection, is submitted.

READER NOTE

For more information on input parameters of the Send Email command, click here.

Click on the button to render the Edit Data Formatter popup.

Input the following HTML code:

HTML

<!DOCTYPE html>
<html>
  <body>
    <p>Hi,</p>

    <p>Please take the required action by clicking the link below:</p>

    <a 
      href="<<EmailResponseLink>>" 
      style="
        display: inline-block;
        padding: 12px 24px;
        background: #0f0c29 !important; 
        background: -webkit-linear-gradient(to right, #24243e, #302b63, #0f0c29) !important; 
        background: linear-gradient(to right, #24243e, #302b63, #0f0c29) !important; 
        color: #ffffff !important;
        text-decoration: none;
        border-radius: 10px;
        font-weight: bold;
        text-align: center;
        font-family: Arial, sans-serif;
        font-size: 16px;
        box-shadow: 0px 4px 6px rgba(0, 0, 0, 0.2);
        transition: all 0.3s ease;
      "
    >
      CLICK HERE TO RESPOND
    </a>

    <p>If the button above does not function, please use the following link:</p>
    
    <p>
      <a data-link="<<EmailResponseLink>>" href="<<EmailResponseLink>>"><<EmailResponseLink>></a>
    </p>

    <p>
      Regards,<br />
      [Your Team/Organization Name]
    </p>
  </body>
</html>

READER NOTE

Customize the styling as required.

Click on the Save button.
Ensure that the Auto Run option is enabled.
Click on the button.
Test run the playbook.
1. Click on the Test Playbook button.
2. Click on the Run Test button.
Instruct the respondent to:
1. Click on the call-to-action button provided in the email.
2. Write a reply, then click on the Reply button.
3. Ensure that a confirmation banner renders.
  This will trigger the Send Email playbook task to complete.

Frame 5 (27)-20250107-225551.png — Before recipient replies

Frame 4 (39)-20250108-002611.png — After recipient replies

READER NOTE

Users can also apply the <<EmailResponseLink>> shortcut in the same manner when using the Office 365 Send Mail command.