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Pause SLA

LAST UPDATED: AUG 09, 2024

Updates the state of a Service Level Agreement to Paused.

Implementation

System

Command Category

System Utility

Tags

SLA

Inputs

Parameter Name

Required/Optional

Description

Sample Data

SLA Name

Required

The Name of a Service Level Agreement

Incident Closed in 1 Day

Output

Return Data

The returned result of this command. If some required parameters are not defined, this returned data could be empty. The returned result can be passed down directly to a subsequent command in playbooks.

SAMPLE DATA

JSON
Succeed
Context Data

The response data from the utility command.

SAMPLE DATA

CODE
{
    "SLA": "Incident Closed in 1 Day",
    "State": "Paused"
}

Remote Command API

The D3 command API allows you to send requests to D3 SOAR to execute this utility command via REST API.

Request

POST

CODE
https:/{base_url}/{api_namespace}/api/Command/PauseSLA

Headers

Please refer to the page Webhook Configuration Guide - Authentication Method: API Keys for more details.

Request Body

JSON
{
  "Username": <Username here>,
  "Site": <Site here>,
  "CommandParams": {
    "SLA Name": <SLA Name here>
  }
}

Body Parameters

Parameter Name

Type

Required/Optional

Description

Username

string

Required

The username of your D3 SOAR account.

Site

string

Required

The D3 SOAR site to run the remote command.

SLA Name

string

Required

The Name of a Service Level Agreement.

Sample Request

SAMPLE DATA

JSON
{
  "Username": "Admin",
  "Site": "Security Operations",
  "CommandParams": {
    "SLA Name": "Incident Closed in 1 Day"
  }
}

Response

Response Fields

Field Name

Type

Description

error

string

The error message if the API request has failed.

returnData

string

The return data from the API request.

contextData

JSON Object

The context data from the API request.

Sample Response

JSON
{
    "error": "",
    "returnData": "Succeed",
    "contextData": {
        "SLA": "Incident Closed in 1 Day",
        "State": "Paused"
    }
}
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