Link Incidents With Related Artifacts
LAST UPDATED: AUG 27, 2024
Links incidents that have related artifacts in 3 steps. First, search for relevant artifacts by their type and/or name. With the relevant artifacts identified, specify if incidents should be linked only if they have the exact set of artifacts or if they share any of the artifacts. Lastly, refine the selection by filtering the relevant incidents based on site, status, time range, and by limiting the number of incidents linked.
READER NOTE
This command is only applicable within an Incident Playbook.
Implementation | System |
Command Category | System Utility |
Tags | INCIDENT INCIDENT LINKING |
Inputs
Parameter Name | Required/Optional | Description | Sample Data |
---|---|---|---|
Artifact Types | Optional | Specifies the types of artifacts you want to search for. |
CODE
|
Artifact Names | Optional | Specifies the names of the artifacts you want to search for. |
CODE
|
Incident Link Criteria | Optional | Defines how incidents are linked when matching artifacts are found. Any Artifact Match: Link incidents if they share any of the artifacts. Exact Artifact Match: Link incidents only if they share the exact set of artifacts. | Exact Artifact Match |
Incident Sites | Optional | Specifies the array of sites you want the system to search for related incidents. If the incident belongs to an internal site, only internal sites within the array would be searched. If the incident belongs to a client site, only the respective client site within the array would be searched. If there are no sites specified, the system will search according to the site of the incident. |
CODE
|
Incident Status | Optional | Selects the status of the incidents you want to search for. | Closed |
Incident Time Range | Optional | Defines the time range for the incident you want to search for. The time range refers to the "Date Created" field of an incident. |
CODE
|
Limit | Optional | Sets the maximum number of linked incidents. If no limit is set or limit is greater than 50, only 50 incidents that meet the above conditions will be linked. | 50 |
Order | Optional | The order (ascending/descending) will determine if the system links the incidents based on their IDs, either from the lowest to the highest or from the highest to the lowest, as defined by the limit. By default, the order is in descending order of IDs. | Descending |