CrowdStrike Falcon Sandbox is an automated malware analysis solution that empowers security teams by overlaying comprehensive threat intelligence with the results of the sandbox solution. Falcon Sandbox performs deep analysis of evasive and unknown threats, enriches the results with threat intelligence, and delivers actionable indicators of compromise (IOCs). This integration enables organizations to submit files and URLs for analysis and retrieve analysis reports.
D3 SOAR is providing REST operations to function with Crowdstrike Falcon Sandbox.
Crowdstrike Falcon Sandbox is available for use in:
To connect to Crowdstrike Falcon Sandbox from D3 SOAR, please follow this part to collect the required information below:
Parameter
Description
Example
Server URL
The domain level URL of the Crowdstrike Falcon Sandbox server.
https://api.crowdstrike.com
Client ID
The client ID to authenticate the API connection.
acb9****4b57********3275****66a9
Client Secret
The client secret to authenticate the API connection.
m132****Vva4****************FC8L****Setf
API Version
The version of the API to use for the connection.
v1
Configuring D3 SOAR to Work with Crowdstrike Falcon Sandbox
Log in to D3 SOAR.
Find the Crowdstrike Falcon Sandbox integration.
Navigate to Configuration on the top header menu.
Click on the Integration icon on the left sidebar.
Type Crowdstrike Falcon Sandbox in the search box to find the integration, then click it to select it.
Click + Connection, on the right side of the Connections section. A new connection window will appear.
Configure the following fields to create a connection to Crowdstrike Falcon Sandbox.
Connection Name: The desired name for the connection.
Site: Specifies the site to use the integration connection. Use the drop-down menu to select the site. The Share to Internal Sites option enables all sites defined as internal sites to use the connection. Selecting a specific site will only enable that site to use the connection.
Recipient site for events from connections Shared to Internal Sites: This field appears if you selected Share to Internal Sites for Site to let you select the internal site to deploy the integration connection.
Agent Name (Optional): Specifies the proxy agent required to build the connection. Use the dropdown menu to select the proxy agent from a list of previously configured proxy agents.
Description (Optional): Add your desired description for the connection.
Tenant (Optional): When configuring the connection from a master tenant site, you have the option to choose the specific tenant sites you want to share the connection with. Once you enable this setting, you can filter and select the desired tenant sites from the dropdowns to share the connection.
Configure User Permissions: Defines which users have access to the connection.
Active: Check the tick box to ensure the connection is available for use.
System: This section contains the parameters defined specifically for the integration. These parameters must be configured to create the integration connection. 1. Input your domain level Server URL. The default value is https://api.crowdstrike.com. 2. Input the Client ID. 3. Input the Client Secret. 4. Input the API Version. The default value is v1.
Connection Health Check: Updates the connection status you have created. A connection health check is done by scheduling the Test Connection command of this integration. This can only be done when the connection is active. To set up a connection health check, check the Connection Health Check tickbox. You can customize the interval (minutes) for scheduling the health check. An email notification can be set up after a specified number of failed connection attempts.
Enable Password Vault: An optional feature that allows users to take the stored credentials from their own password vault. Please refer to the password vault connection guide if needed.
Test the connection.
Click Test Connection to verify the account credentials and network connection. If the Test Connection Passed alert window appears, the test connection is successful. You will see Passed with a green checkmarkappear beside the Test Connection button. If the test connection fails, please check your connection parameters and try again.
Click OK to close the alert window.
Click +Add to create and add the configured connection.
Commands
Crowdstrike Falcon Sandbox includes the following executable commands for users to set up schedules or create playbook workflows. With the Test Command, you can execute these commands independently for playbook troubleshooting.
Checks the statuses of the specified sandbox analyses.
READER NOTE
The parameter Submission IDs is required to run this command.
Run the Submit Files or Submit URLs command to obtain Submission IDs. Submission IDs can be found in the returned raw data of both commands at the path $[*].resources[0].id.
Input
Input Parameter
Required/Optional
Description
Example
Submission IDs
Required
The IDs of the submitted malware samples, and samples can be files or URLs. The submission ID can be obtained using the Submit Files or Submit URLs commands.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
D3 customizes the Context Data by extracting the data from path $.resources in API returned JSON.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Check Analysis Status failed.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Check Analysis Status failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Get Artifact
Downloads IOC packs, PCAP files, and other analysis artifacts.
READER NOTE
Artifact ID is a required parameterto run this command.
Run the Get Report Summaries or Get Full Report command to obtain the Artifact ID. Artifact IDs can be found in the returned raw data of both commands.
Input
Input Parameter
Required/Optional
Description
Example
Artifact ID
Required
The ID of an artifact to download. Such as an IOC pack, PCAP file, or actor image. The artifact ID can be obtained using the Get Report Summaries or Get Full Report command. Note: if you want to download screenshots, PCAP or memory artifacts, you have to get related artifact IDs in the full report.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Error Sample Data
Get Artifact failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Get Full Reports
Retrieves full reports of the specified sandbox analyses.
READER NOTE
The parameter Submission IDs is required to run this command.
Run the Submit Files or Submit URLs command to obtain Submission IDs. Submission IDs can be found in the returned raw data of both commands at the path $[*].resources[0].id.
Input
Input Parameter
Required/Optional
Description
Example
Submission IDs
Required
The IDs of the submitted malware samples, and samples can be files or URLs. The submission ID can be obtained using the Submit Files or Submit URLs commands.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
D3 customizes the Context Data by extracting the data from path $.resources in API returned JSON.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Get Full Reports failed.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Get Full Reports failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Get Report Summaries
Retrieves the short summaries version of the specified sandbox reports.
READER NOTE
The parameter Submission IDs is required to run this command.
Run the Submit Files or Submit URLs command to obtain Submission IDs. Submission IDs can be found in the returned raw data of both commands at the path $[*].resources[0].id.
Input
Input Parameter
Required/Optional
Description
Example
Submission IDs
Required
The IDs of the submitted malware samples, and samples can be files or URLs. The submission ID can be obtained using the Submit Files or Submit URLs commands.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
D3 customizes the Context Data by extracting the data from path $.resources in API returned JSON.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Get Report Summaries failed.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Get Report Summaries failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Query Reports
Finds sandbox reports by providing an FQL filter and paging details. Returns a set of report IDs that match your criteria. Notes: Report ID is the same as Submission ID if the analysis is successful.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
SAMPLE DATA
CODE
{
"ReportIDs": "\" [ \\\"***\\\" ]\""
}
Return Data
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Error Sample Data
Query Reports failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Query Submissions
Finds submission IDs for uploaded files or URLs by providing an FQL filter and paging details. Returns a set of submission IDs that match your criteria.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
SAMPLE DATA
CODE
Please refer to the raw data
Key Fields
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
SAMPLE DATA
CODE
{
"SubmissionIDs": "\" [ \\\"***\\\" ]\""
}
Return Data
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Query Submissions failed.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Query Submissions failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Submit Files
Uploads files for sandbox analysis.
File IDs and File Source
It is not recommended to use the Test Command feature with the Submit Files command as it is designed for dynamic input files in Playbooks, Incident Attachments, and Artifact Attachments. There is a simple workaround to test the command:
Navigate to Configuration on the top bar menu.
Click on Utility Commands on the left sidebar menu.
Use the search box to find and select the Create a File from input Text Array command.
Click on the Test tab.
Input the required information for the parameters.
Click on the Test Command button. A D3 File ID will appear in the output data after the file has been successfully created. The D3 File Source of the created file will be Playbook File.
Input
Input Parameter
Required/Optional
Description
Example
File IDs
Required
The file path of the file source.
[ "810" ]
File Source
Required
The file source of the file to send. The options for file sources are:
Incident Attachment File: Manually uploaded file from Incident
Playbook File: Output from another Task
Artifact File: Ingested Artifact in an Event
Playbook File
Detonation Environment
Required
The detonation environment used for analysis.
Windows 10, 64-bit
Action Script
Optional
The runtime script for sandbox analysis. The default action is Default analysis.
Heavy Anti-Evasion
Command Line
Optional
The command line script passed to the submitted file. The max length of the command line is 2048 characters.
hostname
Document Password
Optional
The prompt password auto-filled for Adobe or Office files. The max length of the password is 32 characters.
password
Network Settings
Optional
The sandbox network settings are used for analysis. The default network setting is Default network connectivity.
Conceal network traffic using Tor
Send Email Notification
Optional
Sends an email notification when an analysis is complete. The possible option is True or False. The default value is False.
True
Custom Tags
Optional
The custom tags for the analysis.
[ "USERTAG1" ]
Output
Raw Data
The primary response data from the API request.
D3 customizes the raw data by adding "sha256" and "file_name" fields.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
Indicates one of the possible command execution states: Successful, Partially Successful, or Failed.
The Partially Successful state only occurs when a command’s input accepts an array of items (e.g. an array of IP addresses) and one or more items within the array return an error from the API request.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Partially Successful or Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Submit Files failed.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Submit Files failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Submit URLs
Submits URLs for sandbox analysis.
Input
Input Parameter
Required/Optional
Description
Example
URLs
Required
The web page or file URL to submit. The inputs can be HTTP(S) or FTP.
[ "https://finance.yahoo.com" ]
Detonation Environment
Required
The detonation environment used for analysis.
Windows 10, 64-bit
Action Script
Optional
The runtime script for sandbox analysis. The default action is Default analysis.
Heavy Anti-Evasion
Command Line
Optional
The command line script passed to the submitted file. The max length of the command line is 2048 characters.
hostname
Document Password
Optional
The prompt password auto-filled for Adobe or Office files. The max length of the password is 32 characters.
password
Network Settings
Optional
The sandbox network settings are used for analysis. The default network setting is Default network connectivity.
Conceal network traffic using Tor
Send Email Notification
Optional
Sends an email notification when an analysis is complete. The possible option is True or False. The default value is False.
True
Custom Tags
Optional
The custom tags for the analysis.
[ "USERTAG1" ]
Output
Raw Data
The primary response data from the API request.
D3 customizes the raw data by adding a "url" field.
The data extracted from Raw Data converted into JSON format. Context Data may be identical to Raw Data in some cases.
It is recommended to refer to the Raw Data instead of Context Data, since it contains the complete API response data. D3 will deprecate Context Data in the future, and playbook tasks using Context Data will be replaced with Raw Data.
Common cyber security indicators such as unique IDs, file hash values, CVE numbers, IP addresses, etc., will be extracted from Raw Data as Key Fields. The system stores these key fields in the path $.[playbookTask].outputData. You can use these key-value pairs as data points for playbook task inputs.
Indicates one of the possible command execution states: Successful, Partially Successful, or Failed.
The Partially Successful state only occurs when a command’s input accepts an array of items (e.g. an array of IP addresses) and one or more items within the array return an error from the API request.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
Return Data can be passed down directly to a subsequent command or used to create conditional tasks in playbooks.
SAMPLE DATA
CODE
Successful
Result
Provides a brief summary of outputs in an HTML formatted table.
SAMPLE DATA
CODE
No Sample Data
Error Handling
If the Return Data is Partially Successful or Failed, an Error tab will appear in the Test Result window.
The errortab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Submit URLs failed.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Submit URLs failed.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Test Connection
Allows you to perform a health check on an integration connection. You can schedule a periodic health check by selecting Connection Health Check when editing an integration connection.
Input
N/A
Output
Return Data
Indicates one of the possible command execution states: Successful or Failed.
The Failed state can be triggered by any of the following errors:
A connection issue with the integration
The API returned an error message
No response from the API
You can view more details about an error in the Error tab.
SAMPLE DATA
CODE
Successful
Error Handling
If the Return Data is Failed, an Error tab will appear in the Test Result window.
The error tab contains the details responded from D3 SOAR or third-party API calls, including Failure Indicator, Status Code, and Message. This can help you locate the root cause of a command failure.
Parts in Error
Description
Example
Failure Indicator
Indicates the command failure that happened at a specific input and/or API call.
Test Connection failed. Failed to check the connector.
Status Code
The response code issued by the third-party API server or the D3 SOAR system that can be used to locate the corresponding error category. For example, if the returned status code is 401, the selected connection is unauthorized to run the command. The user or system support would need to check the permission setting in the Crowdstrike Falcon Sandbox portal. Refer to the HTTP Status Code Registry for details.
Status Code: 403.
Message
The raw data or captured key error message from the integration API server about the API request failure.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
Error Sample Data
Test Connection failed. Failed to check the connector.
Status Code: 403.
Message: Failed to issue access token - Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method).
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